Policies

At Glory Extensions, every order is prepared with care and attention to detail. Please review our policies below before placing your order. By interacting with this website, you acknowledge and agree to these policies

Terms of Service

Last Updated: September 26, 2026

Welcome to Glory Extensions. These Terms of Service govern your use of the Glory Extensions website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them.

1. About Glory Extensions

Glory Extensions is a Texas-based hair extension and wig company offering hair extensions, wigs, and related products to customers within the United States.

Throughout these Terms, “Glory Extensions,” “we,” “us,” and “our” refer to Glory Extensions. “You” and “your” refer to the person accessing our website or placing an order.

2. Website Use

You agree to use the Glory Extensions website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You may not:

  • Use the website for fraudulent or unlawful purposes;
  • Attempt to gain unauthorized access to the website or its systems;
  • Interfere with the website's operation;
  • Copy, reproduce, distribute, or commercially use our content without permission; or
  • Provide false or misleading information when placing an order.

Glory Extensions reserves the right to refuse or cancel an order when necessary, including where fraud, unauthorized activity, pricing errors, inventory issues, or other circumstances require cancellation.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and other information displayed on our website are accurate and current.

Product availability may change without notice.

Because hair is a natural product, individual pieces may have variations in appearance, density, curl pattern, texture, or color. These characteristics may vary between individual products and should be considered when making a purchase.

Product photographs may also vary slightly from the actual product due to photography, lighting, and individual screen settings.

4. Pricing & Sales Tax

All prices displayed on the website are subject to change without notice.

Applicable sales tax will be calculated and added at checkout based on the customer's shipping destination and applicable tax requirements.

Glory Extensions reserves the right to correct pricing, product, or listing errors. If an order is affected by a significant error, we may contact the customer regarding the order or cancel the affected order and issue an applicable refund.

5. Orders & Payments

Glory Extensions accepts payment through the payment methods made available at checkout, including major credit and debit cards and PayPal.

By placing an order, you represent that the billing, payment, shipping, and other information provided is accurate and that you are authorized to use the selected payment method.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has shipped.

Customers are responsible for reviewing their order confirmation and ensuring that the selected product, texture, length, quantity, customization details, and shipping information are correct.

6. Third-Party Services

Our website may rely on third-party providers to operate certain website, payment, analytics, email, security, and other functions.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

7. Intellectual Property

All content appearing on the Glory Extensions website, including but not limited to photographs, graphics, logos, product descriptions, written content, designs, and branding, belongs to Glory Extensions or is used with permission.

You may not reproduce, modify, distribute, publish, or commercially use Glory Extensions content without prior written permission.

8. Limitation of Liability

To the extent permitted by applicable law, Glory Extensions will not be responsible for losses arising from circumstances outside our reasonable control, including carrier delays, severe weather, service interruptions, or other unforeseen events. In no event shall Glory Extensions be held liable for damages exceeding the amount paid by the consumer in the last 12 months.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be waived under applicable law.

9. Changes to These Terms

Glory Extensions may update these Terms of Service from time to time. Updated terms will be posted on this website with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

10. Governing Law

These Terms are governed by the laws of the State of Texas and disputes shall be resolved in the state of Texas. Users agree to idemnify and Glory Extensions harmless against any claims that arise from the use of Glory Extensions or the Glory Extensions website.

11. Contact

Questions regarding these Terms may be directed to:

Glory Extensions
Email: info.gloryextensions@gmail.com

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Privacy Policy

Last Updated: September 26, 2026

Glory Extensions respects your privacy and is committed to protecting the information you provide when using our website or placing an order.

This Privacy & Cookies Policy explains what information we may collect, how we use it, how it may be shared, and how cookies and similar technologies may be used on our website.

1. Information We Collect

Depending on how you interact with Glory Extensions, we may collect information including:

Information You Provide

  • Name;
  • Email address;
  • Billing address;
  • Shipping address;
  • Phone number, if provided;
  • Order information;
  • Product selections and customization information;
  • Communications you send to us; and
  • Information you provide when subscribing to our email list.

Payment Information

Payments may be processed through third-party payment providers, including card-payment processors and PayPal.

Glory Extensions does not need to receive or store your complete payment card number when payment is processed through these providers. Payment providers may collect and process payment information according to their own privacy policies and terms.

2. How We Use Your Information

We may use information collected to:

  • Process and fulfill orders;
  • Process payments;
  • Provide order confirmations and shipping updates;
  • Respond to customer-service inquiries;
  • Communicate with you regarding your orders;
  • Send newsletters, promotional emails, and other marketing communications when you have subscribed or otherwise provided permission where required;
  • Improve our website and customer experience;
  • Analyze website traffic and usage;
  • Detect and prevent fraud, abuse, or unauthorized activity;
  • Maintain website security; and
  • Comply with legal and regulatory obligations.

3. Email Communications

If you subscribe to the Glory Extensions email list, we may use your email address to send newsletters, product announcements, promotions, updates, and other communications related to Glory Extensions.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email.

Unsubscribing from marketing communications will not necessarily stop transactional communications that are necessary to fulfill or manage an order.

4. Cookies & Similar Technologies

Glory Extensions may use cookies and similar technologies to operate, secure, analyze, and improve our website.

Cookies may be used to:

  • Remember website preferences;
  • Understand how visitors use our website;
  • Improve website functionality;
  • Analyze website traffic;
  • Support website security; and
  • Measure the effectiveness of marketing efforts.

Some cookies may be placed by third-party services that help us operate or analyze our website.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

5. Information Sharing

Glory Extensions does not sell your personal information for monetary consideration.

We may share information with service providers that assist us with operating our business, including providers involved in:

  • Website hosting and operation;
  • Payment processing;
  • Order fulfillment;
  • Shipping;
  • Email communications;
  • Website analytics;
  • Marketing;
  • Fraud prevention; and
  • Security.

These providers receive information only as reasonably necessary to provide their services or perform functions on our behalf.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We may retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements. Data is erased within 30 days except where retention is required by law.

8. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review and address the situation.

9. Your Privacy Choices

You may contact us to ask questions about the personal information we maintain about you or to request that we update information that is inaccurate.

You may also unsubscribe from marketing communications at any time using the unsubscribe mechanism included in those communications.

Certain privacy rights may apply depending on your state of residence and applicable law.

10. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Glory Extensions is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy & Cookies Policy or how Glory Extensions handles personal information, please contact:

Glory Extensions
Email:
info.gloryextensions@gmail.com

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Shipping & Returns

Last Updated: September 26, 2026

At Glory Extensions, every order is prepared with care and attention to detail. Please review this policy before placing your order.

By completing a purchase, you acknowledge that you have reviewed and agreed to the terms below.

1. Order Processing

Processing time is separate from shipping time.

Weft Extension Orders

Weft extension orders require 5 business days for processing.

After your order has been processed and handed to the shipping carrier, please allow up to 5 business days for delivery.

Estimated total fulfillment time: up to 10 business days.

Custom Wigs

Custom wigs require additional construction and preparation.

Custom wig orders require 710 - 14 business days for processing.

After your wig has been completed and handed to the shipping carrier, please allow up to 7 business days for delivery.

Estimated total fulfillment time: up to 17 - 21 business days.

Processing and shipping estimates do not include weekends or holidays.

2. Shipping & Tracking

Orders are shipped within the applicable processing timeframe whenever possible.

Once your order has been shipped, you will receive tracking information using the contact information provided at checkout.

The shipping period begins once your order has completed processing and has been transferred to the shipping carrier.

Delivery dates are estimates and may be affected by circumstances outside of Glory Extensions' reasonable control, including carrier delays, severe weather, holidays, service interruptions, or other unforeseen circumstances.

If Glory Extensions becomes aware that an order cannot be shipped within the timeframe communicated at the time of purchase, we will contact the customer regarding the delay and available options as required by applicable law.

3. U.S. Shipping Only

Glory Extensions currently ships orders within the United States only.

4. Returns & Refunds

All Sales Are Final

Due to the nature of our products and the fact that certain products may be ordered or prepared specifically for each customer, all sales are final.

Glory Extensions does not accept returns or provide refunds due to:

  • Change of mind;
  • Personal preference;
  • Selecting the wrong length;
  • Selecting the wrong texture;
  • Selecting the wrong product;
  • No longer wanting the item;
  • Styling or appearance preferences; or
  • Failure to review product details before purchasing.

Please carefully review your order before completing your purchase.

5. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 72 4hours of delivery at our contact page

Your request must include:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the item received; and
  • A clear photograph of the shipping label and original packaging.

Please retain the item and its original packaging until we provide further instructions. Do not install, wear, wash, alter, or otherwise modify the item before contacting us about an issue.

After reviewing your request, Glory Extensions may offer an appropriate resolution, such as a replacement, exchange, or refund, depending on the circumstances.

If the error is confirmed to be on the part of Glory Extensions, we will provide instructions for returning the incorrect item and arrange an exchange for the correct item or refund.

Please allow 6-8 business days for the refund to be processed.

6. Order Cancellations

Orders may begin processing shortly after purchase.

If you need to cancel an order, contact Glory Extensions as soon as possible after placing the order. Upon canceling the order, please allow 5-7 business days for the refund to process.

Once an order has entered processing, hair has been ordered from a supplier, or production has begun on a custom wig, cancellation may no longer be possible.

If Glory Extensions is unable to fulfill an order within the timeframe communicated at the time of purchase, we will notify you and provide the options required under applicable law, including cancellation and refund where applicable.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If an order is returned to Glory Extensions because an incorrect or incomplete address was provided, the customer may be responsible for applicable reshipping costs.

If you notice an error in your shipping information after placing an order, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

8. Lost, Stolen, or Misplaced Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If tracking shows that a package has been delivered but you cannot locate it, please:

  1. Check your delivery location;
  2. Check with household members or neighbors;
  3. Contact the shipping carrier; and
  4. Confirm that the shipping address on your order was correct.

Glory Extensions may assist with communicating with the carrier when appropriate. However, we cannot guarantee replacement or reimbursement for a package that the carrier confirms as delivered.

9. Questions About Your Order

If you have questions about your order, processing time, shipping, or any portion of this policy, please contact us before placing your order whenever possible.

Email: info.gloryextensions@gmail.com

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Questions About Your Order

If you have questions about your order, processing time, shipping, customization, or any of our policies, please contact Glory Extensions before placing your order whenever possible.

We want every customer to understand what they are purchasing and what to expect throughout the fulfillment process.

Thank you for choosing Glory Extensions.